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Refund Policy

Returns

Our refund or exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Due to the coronavirus pandemic, all medical supplies including thermometers, masks and hand sanitizers are not returnable and therefore non refundable because of public health safety concerns. An exception applies only to thermometers if proof is shown within 3 business days from the day it was received or delivered, that item was received in damaged or non working condition. If this notice is not received by way of email at customerservice@agoviinc.com or by telephone at 833-692-4684 within three business days, then this exception is null or void and the returns or refunds will not be approved.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@agoviinc.com.

Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at customerservice@agoviinc.com and send your item to: Agovi Inc., P.O. Box 542104, Grand Prairie, TX, 75054, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping

To return your product, you should mail your product to: Agovi Inc., P.O. Box 542104, Grand Prairie, TX, 75054, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item for refund or exchange, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your shipment.

If you have any questions about out Refund policy, please reach us at customerservice@agoviinc.com or call us at 1-833-692-4684 (833-MYAGOVI)